ITIL Foundation: ITIL 4 Edition Ebook (yibook.shop)

?ITIL Foundation? is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. .eText ISBN: 9780113316083